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Help Page

Where we are located:

Crystal Catering Equipment Ltd
Unit 303,
Glanyrafon Industrial Estate,
SY23 3LQ.
Phone: 01970 624114
Fax: 01970 624190

How to contact us:

Phone: 01970 624114
Fax: 01970 624190

Go to the Contact Us page for other ways to reach us and for a map to our showroom.

How to buy something from the website:

Browse around the shop and add any items that you wish to buy into the shopping basket. After you have finished your selection click on the 'Checkout' buttons, you will be asked for a few details that we need to be able to send you your order.

Paying for purchases:

We accept Visa, Visa Debit and MasterCard Via SgePay. Sage Pay is one of Europe’s leading independent payment service providers (PSP) and is one of the most trusted payment brands. It is part of The Sage Group, a FTSE 1000 listed accounting software company. For more information go to the SagePay site.

Terms and conditions:

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

See the Terms and Conditions page for our full list of definitions.

Handling your order:

Once we receive your order, we will process and aim to despatch this on the same day providing the order has been completed before 12 noon, otherwise it will roll over onto the next day’s orders. Please allow up to 3 days for delivery of your order. Equipment may be sent direct from our suppliers, depending on the product.

Delivery Schedule:

Upon receipt of cleared funds we will deliver your order right away.

Go to the Delivery page to see our range of delivery options.

Back Orders:

If your item is not in stock, we will back order for you. Our aim is to always have stock available on all the website items.


VAT at the current UK rate will be charged at checkout, on products and delivery, for all orders made from within UK. If you are outside of the UK please call us to order.

Credit Card Security:

When you access the secure pages of our site your browser will be provided with an electronic certificate confirming all sensitive data will be encrypted. When you create an online order, request information or log into an account then that data is passed on to the relevant destination using the same level of encryption, this includes credit card verification. We also use a token based system that means card details are never stored in plain text on any of our systems.

Read our Security page for more detailed information.


We guarantee your satisfaction. All of our products come with the standard guarantee, if you are not happy with an item, please call the office to organise return or replacement.

Privacy Policy:

Crystal Catering Equipment does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies.

If you turn off cookies, you will be not be able to place an order or benefit from the other features that use cookies.

Data collected by this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Issue a unique identifier (e.g. customer login)
  • Monitor customer account status beyond that required for individual purchases
  • Only disclose information to third-parties for goods delivery purposes.

See our Privacy Policy page to read our full privacy statement.

Returns Policy:

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

Read our Returns Policy page for a full statement.