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Terms and Conditions

These terms and conditions apply to the contract between us for the supply of goods ordered by you but do not affect any statutory rights you may have. is a trading name of Crystal Catering Equipment Ltd Catering Equipment suppliers.

Terms and Conditions of Sale

  1. Order Acceptance - We must receive payment of the whole of the price for the goods you order before your order can be accepted. Our acceptance of your order brings into existence a legally binding contract between us.
  2. Price - The prices payable for goods you order and their delivery is as set out in our web site. We reserve the right to change the prices shown at any time and we will contact you before we confirm the order if there are any changes.
  3. Returns - Goods returned will be accepted, entirely at Crystal Cater Equipment’s Catering Equipments discretion, within 12 hours of delivery to you provided they are returned totally unused in perfect condition and in their original packing. You must contact us for authorisation to return goods on our Returns line on 01970 624114. Any goods returned without authorisation or which are not in the condition set out above will be rejected and returned to you at your cost. Crystal Catering Equipment reserve the right to charge an administration restocking fee on all returns at a value of 25% of the original selling price. Where goods do not appear in a Crystal Catering Equipment catalogue, or a leaflet on our website and are specially ordered for you, Crystal Catering Equipment will not accept the return of the goods. This applies to goods that have been embroidered and goods that have been engraved. Special order Glassware and Crockery are exempt from being returned if they are non defective items as the manufacturer refuses to deal with returns that are not manufacturing defects.
  4. Availability - We endeavour to hold sufficient stock to meet all orders 95% of equipment is held in stock, if for any reason goods are not in stock then you will be advised as to when the goods will be in stock or given an alternative product to choose from. Delivery - Goods held in the warehouse are usually delivered the next working day (not weekend) if order placed before 2pm on the UK mainland, although large, bulky or fragile items may take longer. Ask for details of deliveries outside the UK mainland. Risk of loss or damage to the goods shall pass to you upon delivery. Claims for damage to goods must be noted at the time of delivery and then notified to Crystal Catering Equipment by telephone within 2 hours of delivery to you. Claims for non-delivery of goods must be notified to Crystal Catering Equipment by telephone within 24 hours of the invoice date. Free carriage paid applies to UK mainland only (with orders over £95.00) and Crystal Catering Equipment stocked catalogue product lines.
  5. Delays beyond our control - We shall accept no liability whatsoever to you for any failure to deliver goods you have ordered or held responsible for any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
  6. Governing Law - The contract between us shall be governed by and interpreted in accordance with Scottish & English law, and the Scottish & English courts shall have exclusive jurisdiction to resolve any disputes between us.
  7. Entire Agreement - These terms and conditions, together with our current web site prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by us. These terms and conditions cannot be varied except in writing signed by our proprietor. In particular nothing said by any of our staff should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading unless it is made fraudulently.
  8. Exclusion of Liability -
    • We shall not be liable in any way for any loss of revenue, profit, goodwill or any consequential or indirect or special loss or damage arising out of the purchase of any goods by you from us or late or non delivery of goods.
    • Any liability not excluded by paragraph (a) above (or any exclusion of liability which is held by a court of competent jurisdiction to be invalid or unreasonable) shall be limited to a maximum aggregate liability per claim of £50,000.
    • You agree and confirm that you are in a better position than us to assess and estimate any likely damage or loss that you may incur in connection with the order of any goods from us and that we cannot therefore insure any likely damage for which we have excluded liability under this cause.
    • Nothing in this clause shall exclude liability for death or personal injury arising from the negligence of Crystal Catering Equipment or its employees or agents, or any other liability which it is prohibited from excluding at law.

Mail and Web Order Delivery Terms

If orders are placed before 2pm, Goods held in our warehouse are usually delivered the next working day on U.K Mainland, although bulky or fragile items may take longer.

For off shore and remote areas including Northern Ireland, Highlands, Isle of Man, Isle of Wight, Channel Islands, Alderney and Scottish Islands a supplementary delivery cost may apply. All products are subject to availability.Any dates specified by the Company for mail order delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice.

All large machinery, refrigeration, and flat packed prices include delivery to the door (ground floor only) UK mainland. Mail and web order delivery does not include going on the premises, negotiating stairs or lifts, unpacking, positioning or assembling items.

*The Buyer needs to ensure that all products will fit through doorways and onto premises, the Company will not accept responsibility if it will not fit.

Any carriage charges caused by aborted delivery are the Buyers responsibility. Subject to the other provisions of these Conditions the Company will not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, loss of profits, loss of business, depletion of goodwill and like loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence).

Any delay in delivery will not entitle the Buyer to cancel the order. The Company will not be liable for failure or delay in delivery of the goods, if it is due to an event beyond the reasonable control of the company. The Buyer must ensure that someone is on site to accept and sign for delivery. Any signature taken to accept delivery is binding. If for any reason the Buyer will not accept delivery of any of the Goods when they are ready for delivery, or the company is unable to deliver the Goods on time because the Buyer has not provided appropriate instructions, documents, licences or authorisations:

Risk in the Goods will pass to the Buyer (including for loss or damage caused by the Company’s negligence); The Goods will be deemed to have been delivered; and The Company may store the Goods until delivery where upon the Buyer will be liable for all related costs and expenses (including, without limitation, storage and insurance). For large machinery or refrigeration, where a delivery attempt has been made and failed due to customer error, a subsequent delivery charge may be made.

Warranty Terms

Goods supplied by the Company are guaranteed in accordance with the terms of the manufacturer’s warranty provided with the goods or for 1 year if not stated with the goods. The warranty applies to U.K. Mainland only and does not apply to goods that have not been paid for in full. If any Company product proves defective within one year of purchase we will repair it at no cost to you.

Warranty does not apply to wear and tear, or if a product has been damaged, misused, or altered in any way, or if the goods have been disassembled, partly used or the seals or labels have been removed or tampered with. Warranty does not include goods that have been damaged by fire, water or smoke, have exceeded their warranty period, or are sterile and or/disposable. This also applies where a machine has not been properly maintained, including cleaning and de-scaling where applicable. Any defect or suspected defect must be notified to the Company immediately by phone and email upon receipt of delivery. It does not apply to a small number of machines marked ’No commercial warranty’ where any warranty is invalidated if the product has been used, or deemed to have been used in a commercial environment. Machines returned for repair are not reassembled if upon quotation the repair is not required. Temporary replacement machines are not available. The Company endeavours to meet The Customer’s individual requirements, but is under no obligation to accept cancellation or amendment to any order or part of order.

Be reasonably fit for any particular purpose for which the Goods are being brought if the Buyer has made known that purpose to the Company in writing and the Company has confirmed in writing that it is reasonable for the Buyer to rely on the skill and judgment of the Company.

Payment Terms

Payment must be received for the whole of the price of the Goods you order, and any applicable charges for carriage and insurance, before your order can be accepted.

Title of goods is reserved by Crystal Catering Equipment until payment of the purchase price is made in full. Our Retention of Title deems that until payment in full is received the buyer or land lord must permit Crystal Catering Equipment or their agents to enter the Buyers premises to re-posses the goods.

Full, legal and beneficial ownership shall not pass to The Customer until The Company has received cleared funds for all monies due. Until such time that the full ownership passes to The Customer the goods remain the Property of Crystal Catering Equipment, goods should be identified as the property of The Company, be stored separately from goods owned by The Customer, and must be properly stored, protected and insured. Samples that are not returned to the Company must not be sold on by the Buyer.

Disclaimer - use of this website

Accuracy of information

The Company uses its best endeavours to ensure that the information contained on its website and publications is accurate and not misleading. Accordingly The Company reserves the right, without obligation, to amend or delete product information without notice.


On registration The Customer will be required to submit a password which is needed to access their account. The Customer will be responsible for the security of this password and The Company advises that The Customer does not disclose it to third parties and that The Customer changes it on a regular basis. The Company will not be liable for any loss resulting from the misuse of The Customer’s password.

Customer use

The information provided on this website is intended to be used only by The Customer. The Company does not authorise the use of such information for any purpose other than The Customer’s use as immediate consumer, and prohibits to the maximum extent allowable the resale, redistribution, and use of this information for commercial purposes.


All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this site are the property of The Company. All rights are reserved.


The Company owns the trademark and Crystal Catering Equipment" logo. Other product and company names mentioned on this website are or may be the trademarks or registered or unregistered trademarks of their respective owners.