VAT Toggle:

Privacy Policy

Crystal Catering Equipment Ltd. are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect, how you can instruct us to limit the use of that information and what procedures we have in place to safeguard your privacy.

The information we collect and how we use it:

When you place an order, request a catalogue, or provide feedback using our web site we need to know your name and someties other information such as your postal address, e-mail address, telephone number etc. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We and our group companies may also wish to provide you with information about special features of our web site or any special service or products which we think may be of interest to you. We may provide this information by post or email. If you would rather not receive this information please select the option at checkout or email us at stating your preferences.

Our use of Cookies and other information gathering technologies:

Cookies are small text files placed on you computer by web sites. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the web site. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them.

You will not be able to create a shopping basket if your browser is set to disallow the creation of cookies. The creation of a cookie on your computer does not does not give the web site any access to other information such as your e-mail address.

How we protect your information:

The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy. We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is ours. This is done using one of the internet Trusted Certification Authorities.

When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted.

When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel. No credit card information is stored on this site or on our servers as all payment gateways use tokenisation when transfering funds.

Sale of business:

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.

Updating your details:

If any of the information that you have provided to Crystal Catering Equipment Ltd. changesyou can update your account details by logging into your account and amending them in your own account.

Your consent:

By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We may also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Because the Internet infrastructure is global the information you provide may be transferred outside the European Economic Area that does not have similar data protection legislation during use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact Crystal Catering Equipment:

We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to